A change of approach
An inspector gives his thoughts on Quality Ratings and what inspections should be all about.
By JON FRY – inspector, Commission for Social Care Inspection
In the six years that I have been an inspector I have seen huge changes in social care. Perhaps the most important, and the most challenging for providers, is the move towards more personalised services.
People who use care services, their relatives and friends, all say they want services that meet their individual needs &n