‘But you have got to be involved Mrs Jones, the inspector says so’
How should a care home manager respond, asks MARTIN WIGG, when residents and relatives refuse to comply with the regulator’s requirements?
The ‘tick’ box mentality of regulation makes no contribution to the development of quality care because it can not the comprehend wishes and aspirations of real people beyond the grid line of a box.
One can only hope that Baroness Young, chair and Cynthia Bower, chief executive of the Care Quality Commission can see beyond the parameters of the boxes to the real people – to Fred, who told me the other day that he wanted to get up at 6am, despite the fact that it said on his care plan in a ‘box’ that he preferred to get up at 7.30am. Should the home get ‘mar