‘Mailbox’ to run for six more months


Posted on October 1st, by editor in Caring Times. No Comments

The “consistency mailbox” set up by the Commission for Social Care Inspection (CSCI) is to remain operational for another six months, to April 2007. Set up by the CSCI earlier this year the electronic mailbox takes the form of an email address to which care home operators can send their comments and concerns regarding any inconsistencies in their relationship with the Commission. Speaking at the National care Association’s annual conference, CSCI chief inspector Paul Snell said the Commission had received only about 40 responses since the mailbox was launched in May. “A number of providers reported that they had been told by inspectors that it was the Commission’s policy not to award award ‘4s’ for exceeding the National Minimum Standards,” said Mr Snell. “Let me say here and now that the CSCI has no such policy, and where a standard has been exceeded, a score of 4 should be given. If inspectors are saying this, we need to hear about it.” Other issues highlighted by providers via the mailb





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