Aspiration – the lifeblood of any organisation
By Caring Times editor-in-chief Dr RICHARD HAWKINS
‘About as much chance as finding hen’s teeth’, is how a care home owner described to me the chances of her home achieving a CQC ‘Outstanding’ rating. Actually, statistically, her chance is slightly better at about 0.8% according to the (excellent) CQC website.
The owner went on to say that she had stopped bothering to try: “Why try when the reason CQC is not awarding ‘Outstanding’ is that they are too nervous to, on the half chance that something might go badly wrong just after they have left? It’s nothing to do with how good we are”.
And then she revealed her final reason: “Why bother when there’s only one direction to go from ‘Outstanding’ and that’s down. ‘Good’ is good enough for me”.
A pragmatic approach it certainly was but I wonder what it’s like working for her. The message that ‘Good’ is good enough for me is hardly inspiring. How many of the top managers will be rushing to work for her?
Aspiration – believing you, us, can be better – even the best – is the lifeblood of successful organisations. Take it away and any organisation will fall into mediocrity or worse.
So let’s not allow CQC’s anxieties to affect how we work. Aspiring to provide outstanding care is the only way forward, and if it’s not recognised today, it may be tomorrow.
– The CT Blog is written in a personal capacity – comments and opinions expressed are not necessarily endorsed or supported by Caring Times.