Be ready when an inspector calls

Posted on April 1st, by editor in Caring Times. No Comments

|New standards and regulations are a source of confusion. Karen Rogers explains how they work together with a view to being prepared for an inspector¹s visit| The new regulatory system is now one month old and I wonder how many care providers are ready, should an inspector call. This of course is unlikely to happen for a while apart from those providers about whom concern already exists. How many providers have written their statement of purpose, produced a service user guide, issued new contracts, new complaints procedures, updated staff records to include copies of passports and birth certificates? How many have carried out unannounced Regulation 26 visits, reporting their findings to the National Care Standards Commission (NCSC), installed a quality assurance system and have their financial and accounting systems in place at the home demonstrating their financial viability? How many know which regulations, if breached, constitute a criminal offence? And how many care providers are waiting for the first in

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