BUPA reacts after NCSC inspection

Posted on April 1st, by editor in Caring Times. No Comments

BUPA Care Services has dismissed staff and implemented an immediate upgrade plan following a critical National Care Standards Commission (NCSC) inspection report into conditions at a Lancashire care home. Inspectors found poor hygiene conditions at Bedford House in Leigh. The home was failed on 27 inspection points. The inspectors said some carpets were urine stained and that residents should have been bathed more frequently. The report also criticised staffing levels. BUPA Care Services regional director Bob Maclean has confirmed that a staff member had been dismissed. “Quality of care is extremely important and we take the findings of any inspection report very seriously and work to continuously improve wherever we can,” Mr Maclean said. “The report highlighted issues that we were working on. We have worked hard, in conjunction with the National Care Standards Commission, to ensure that all areas are being addressed.” An NCSC spokeswoman said the management at Bedford House was taking steps to ensure that t

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