Card gives feedback on care services
Caring Times, March 2014
Most Recommended Care has worked with NHS Choices to create a commenting card for UK care homes and domiciliary care providers.
Most Recommended Care has co-developed the card with NHS Choices, the online ‘front door’ to the NHS. The card will enable care service users, their families and friends to provide impartial feedback on the services being delivered.
The card will be available to all care homes and domiciliary care providers, and this approach is viewed as particularly relevant among older age groups who might not have easy access to online review systems. In keeping with the complete transparency in the care sector, the card allows for positive and constructive feedback and experiences to be recorded, along with rankings covering performance in areas such as dignity and respect, fairness, daily activity, consultation and value for money.
There is also an opportunity to suggest areas for improvement and to recommend the care home and service provider to other people. Once completed, the card can be securely sealed and sent postage paid to Most Recommended Care. The information is then published on the NHS Choices website (subject to moderation) to help people make informed decisions about their care requirements.
Philip Molden, co-founder & operations director at Working Feedback, which operates Most Recommended Care, commented: “Our experience shows that a postage-paid card-based approach is far more effective in capturing feedback in this sector than an online questionnaire.
“Care providers should view this initiative as a means of receiving important feedback about the quality and value of the services they deliver to their residents and clients.
“Sharing feedback with a wider audience via NHS Choices website and to use any constructive comments as a driver for making improvements is an absolute requirement for delivering high quality care for now and future generations.”