Care home staff feel ‘bullied’ and ‘intimidated’

Posted on October 1st, by editor in Caring Times. No Comments

Many care home owners in England said they felt “bullied and intimidated” when dealing with inspectors. In a survey of 800 owners, carried out by the National Care Association (NCA) during a nationwide series of seminars, more than half the respondents said inspectors were “too aggressive” in their approach to inspecting homes. The survey’s findings were published in a report, “Putting Service Users at the Heart of Inspection”, copies of which were given to the Commission for Social Care Inspection’s (CSCI) chief inspector, David Behan, and social care minister Liam Byrne at the NCA’s annual conference in Shropshire in November, where both were speakers. The report said there was a lack of consistency in the inspection reports due to the personal views held by the inspectors, with staff fearing not only the inspection process, but also the inspectors themselves. There was a wish for reports to include positive findings alongside negative ones, and a demand for inspectors to have experience and expertise in th

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