Care monitoring for the 21st Century


Posted on September 1st, by editor in Caring Times. No Comments

CM2000¹s latest development is described as a departure from standard “answered” and “unanswered” call monitoring options. It has been hailed by suppliers CM2000 as a significant breakthrough in technology. Advanced Unanswered Ringback Application ­ AURA ­ is a patented call monitoring service provided in the UK only by CM2000. “AURA automatically identifies both the carer and the client from an unanswered call and confirms the visit time has been logged with an instant ringback,” says the company. “AURA gives the benefits of an answered call with the cost effectiveness of an unanswered call. CM2000 can offer customers the best of both worlds -­ all from a system which is simple for carers to use.” CM2000 says the AURA system can produce automated reports for payroll and invoicing purposes, freeing up administration time and removing the need for traditional paper timesheets and allowing managers to focus on more pressing concerns. After exhaustive testing, and a “live” pilot of the system with a local au





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