Consumers’ Association asks OFT to investigate fees for long term care


Posted on December 1st, by editor in Caring Times. No Comments

Following detailed analysis of the care home market the Consumers1 Association, in conjunction with 28 specialist charities represented by the Social Policy Ageing Information Network (SPAIN), has submitted an informal “super-complaint” to the Office of Fair Trading (OFT) urging further investigation of the sector. The Consumer1s Association says it has found the UK care home market to be dysfunctional and says an urgent investigation is needed to tackle key areas of concern in a sector serving frail and vulnerable consumers. The submission to the OFT identifies the following areas in need of particular examination: – Public authority fees – “Evidence shows that fees paid by public authorities to private and charitable organisations are often insufficient to cover the costs of care. This is of particular concern as it can lead to cross-subsidisation i.e. private residents being charged more than local authority residents in order to make up the financial shortfall left by local authority payments.” – Relative





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