CSCI says providers need to do more to meet the needs of black and minority ethnic people
The second of its three equality and diversity good practice bulletins has been published by the Commission for Social Care Inspection (CSCI), focusing on providing appropriate services for black and minority ethnic people.
CSCI chair Dame Denise Platt said black and minority ethnic people should feel that their individual needs were being met, rather than providers making assumptions about their cultural requirements.
“People can only make choices if they are given the opportunity to direct their own care,” said Dame Denise. “Providers can help people by asking about their cultural requirements and work with them to achieve this.”
The bulletin suggests that providers should take a systematic approach to removing barriers and individual attitudes that may prevent race equality, saying that a quarter of those who spoke to CSCI said that they had experienced discrimination. Only 37% of 400 registered services surveyed said they were taking specific action on equality for blac