Customer loyalty brings reward for specialist software supplier

Posted on June 1st, by editor in Caring Times. No Comments

Bristol-based IT specialist Coldharbour Systems Ltd has reported a 60% increase in turnover in the three years to 2000. Coldharbour managing director Roy Proctor said the company’s success had, for the second time in the past two years, earned the company a Deloitte & Touche Technology Fast 50 hi-tech award. The company has developed a range of modular software systems named “Homecare” for nursing, residential and domiciliary care administration which integrate with leading accounting software. Mr Proctor said Coldharbour employs 45 people and has around 2000 customers in the UK including small independent nursing homes, local authorities and Britain’s biggest care groups. “Throughout the 18 month lead-up to December 1999, we ‘millenniumised’ or upgraded, free of charge, all of our customer sites,” Mr Proctor said. “The customer loyalty that has been generated has aIready begun to pay dividends and should provide an excellent springboard for business in this new millennium. “Our recognition as one of the fast

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