Customer loyalty brings reward for specialist software supplier


Posted on June 1st, by editor in Caring Times. No Comments

Bristol-based IT specialist Coldharbour Systems Ltd has reported a 60% increase in turnover in the three years to 2000. Coldharbour managing director Roy Proctor said the company’s success had, for the second time in the past two years, earned the company a Deloitte & Touche Technology Fast 50 hi-tech award. The company has developed a range of modular software systems named “Homecare” for nursing, residential and domiciliary care administration which integrate with leading accounting software. Mr Proctor said Coldharbour employs 45 people and has around 2000 customers in the UK including small independent nursing homes, local authorities and Britain’s biggest care groups. “Throughout the 18 month lead-up to December 1999, we ‘millenniumised’ or upgraded, free of charge, all of our customer sites,” Mr Proctor said. “The customer loyalty that has been generated has aIready begun to pay dividends and should provide an excellent springboard for business in this new millennium. “Our recognition as one of the fast





Comments are closed.


Latest blog posts

Extracare – the next best solution?

By Caring Times editor GEOFF HODGSON

Academics at Newcastle University say that an average of almost nine thousand more care home beds will be needed each...

Care homes discounted in end of life care

By Caring Times editor GEOFF HODGSON

I am sure that we all want those who we care for to experience ‘a good death’ when the time...

Perhaps I’m ‘app’athetic

By Caring Times editor GEOFF HODGSON

I’ve got an app in my toolbox that allows me to bang-in nails – I call it a hammer. I’ve...