‘Dealing with complaints is taking too long’ says National Audit Office

Posted on May 1st, by editor in Caring Times. No Comments

A report by the National Audit Office found that navigating complaints systems in health and social care is not straightforward, and handling some complaints takes too long. The report finds there is little sharing of lessons from complaints or evidence that services are improving as a result.

While the prime focus of the report is on some 133,600 complaints from within the NHS in 2006–07, it also looked at 7,100 social care complaints received in the same period.


Latest blog posts

Inconstant gardeners

By Caring Times editor GEOFF HODGSON

Last Saturday was fine and dry so I managed to put in a few hours on our allotment. Not...

When the chips go down . . .

By Caring Times editor GEOFF HODGSON

I have heard people say they couldn’t get by without their smartphone, and I suppose this must be true...

Loneliness behind the front doors

By Guest Blogger KEITH LEWIN

Last week SCIE issued its monthly ‘Briefing for Commissioners’, its focus is on social isolation which it correctly says “can...