Do unto others
By Geoff Hodgson
A press release came in last week which began “Nursing homes throughout Worcestershire are set to benefit from the rollout of a Care Homes Quality Dashboard, developed by NHS Arden Commissioning Support, to monitor, manage and improve standards of care.”
A few questioning emails established that:
- – nursing home operators had not been involved or consulted in the development of the ‘dashboard’
- – nursing homes will be contractually obliged to use the ‘dashboard’
- – while there was one testimonial from an apparently happy nursing home owner on the NHS Arden Commissioning Support website, the East Midlands Care Association says its members are finding it to be a “struggle, hard work and time consuming”.
This is yet another example of what care home operators have long complained about – of having things ‘done to’ them, as opposed to things being done in consultation with them. ‘Do unto others without asking them first’ may as well be the public service motto.
The arrogance of these people is awesome. Who are they? They seem to be living in a different world. Just a couple of months after the Joseph Rowntree Foundation released its report “Is excessive paperwork in care homes undermining care for older people”, a bunch of former NHS apparatchiks in Worcestershire dump yet another bureaucratic burden on beleaguered care providers.
Rakesh Kotecha, the East Midlands Care Association director for Worcester and owner of a home in Bromsgrove, sums it up: “A few managers and owners felt that the information gathered and displayed would help them understand the business, but the majority felt that it was yet another hurdle that the industry would have to jump for no additional money. “Everyone felt that this was something that, despite how weary they felt, they just had to get on with it.”
- – The CT Blog is written in a personal capacity – comments and opinions expressed are not necessarily endorsed or supported by Caring Times.