Families say social care services have got worse
UK families say care services for children and older people have got worse in the last five years, but reserve their harshest criticism for care of older people, particularly homecare services, according to reviews reported to Good Care Guide.
More than 40% of reviews of homecare agencies in 2016 rated them as poor or bad for quality of service and for value for money Based on an analysis of 9,000 reviews left by families on the Good Care Guide website, the latest research shows:
- In 2012, 22.7% of homecare agencies were rated poor or bad for quality of service by older people and their families. By 2016 this had almost doubled to 41.6% of homecare services getting poor or bad reviews. The percentage of reviews rating homecare agencies as poor or bad for value for money rose from 23.4% in 2012 to 41.3% in 2016.
- Care homes were rated poor or bad for quality of care by 11.8% of reviews in 2012 and by 2016 this had increased to 25.9% of reviews. On value for money, care homes were rated as poor or bad by 12.4% of reviews in 2012 and this had more than doubled to 27.2% in 2016.
The analysis was published in mid-February as Good Care Guide marked its fifth anniversary. Its website, www.goodcareguide.co.uk, enables families to rate and review registered childcare and eldercare services in England, Scotland and Wales, and where positive and negative reviews are published.
Launched in 2012 by My Family Care and United for All Ages, the site has had more than three million visitors and features more than 65,000 registered providers of childcare (nurseries and other group childcare) and adult care (care homes and homecare agencies).
Stephen Burke, director of Good Care Guide and director of United for All Ages, said the poor reviews for care for older people reflected growing concerns about the funding of care and the care crisis.
“With our ageing population and more older people needing care at home, it’s critical that families can access homecare services they can rely on,” said Mr Burke.
“As government puts more of the responsibility onto families for providing and paying for care for older people, we expect their reviews to get even tougher about the quality of care. We must learn from what families think about care.”