Four Seasons draws line under damaging report on poor care and points to its massive investment in quality

Posted on September 1st, by editor in Caring Times. No Comments

In its “Face the Facts” programme broadcast in late August, BBC Radio 4 pilloried major provider Four Seasons Healthcare over instances of poor care in three of the company’s care homes – two in Scotland and one in Newcastle-upon-Tyne. The cases involved varying degrees of neglect, abuse, understaffing, training issues and poor recruitment practices – failings which by any yardstick must be described as deplorable, with a Scottish Sherrif’s Court attributing one resident’s death to malnourishment and dehydration. All the Scottish cases had occurred some time ago (2202-2004) but the reported neglect at Bewick Lodge in Leamington was being investigated by inspectors for the Commission for Social Care Inspection (CSCI) in 2005 and January this year. The regulators in both Scotland and England were also criticised in the 30-minute programme, aired nationally on Friday, 25 August and again on Sunday, 27 August, which accused the regulatory bodies of being too slow to act on complaints and suggested t

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