Gold Standards award for NHFA
NHFA a major provider of advice and information to older people, their families and carers on obtaining and paying for long-term care has received the Gold Standards Award 2004. These awards, made by Incisive Media in association with the Daily Express, assess financial companies on their capability to conduct business, the quality of service provided, whether they offer fair value as well as how trustworthy the company is. The awards also take account of financial strength, and try to identify companies that go to extra lengths to ensure that the service they offer customers is above minimum standards set by government and regulators. The total number of entries received was 46 from 40 companies.