Guidance issued on displaying ratings

Posted on March 12th, by geoff in Caring Times. Comments Off on Guidance issued on displaying ratings

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Guidance issued on displaying ratings Final guidance has been issued by the Care Quality Commission (CQC) on how care providers should display their performance ratings determined by the regulator.

CQC has developed a suite of posters that will be automatically generated through the regulator’s website for all care services that receive a CQC rating to download, print and display.

CQC chief executive David Behan said people could expect to start seeing performance ratings on provider websites as well as across premises, public entrances and waiting areas of care services from 1st April.

“We know that our ratings are an important source of information to support people’s choice of service,” said Mr Behan.

“The aim of this new requirement is all about helping to achieve better awareness and greater transparency for members of the public about which care services are Outstanding, Good, Require Improvement or Inadequate.”

The CQC guidance of the display of ratings is as follows:

  • If you have been awarded a CQC rating (outstanding, good, requires improvement or inadequate) you must display it in each and every premises where a regulated activity is being delivered, in your main place of business and on your website(s) if you have any, where people will be sure to see it. This is a legal requirement from 1st April 2015.
  • Your ratings must be displayed at the premises where your service is being provided unless you are delivering care to someone in their own home.
  • CQC will assess whether or not your ratings are displayed legibly and conspicuously – not doing so may result in a fine and may impact on future inspection ratings.
  • CQC will make posters for physical display of your ratings available to download from our website. Using our posters will ensure that you include all the information as set out in the Regulation.
  • You must display your rating online if you have a website(s). You can use the CQC templates for online display to help you do so. These are available from our Ratings display toolkit page. – You have a maximum of 21 calendar days to display your ratings from the date your inspection report is published on the CQC website.

– CQC’s final guidance for care providers on how to display their ratings is available to view here:

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