Have you got a service guide?
Do your terms and conditions for residents measure up to the requirements of the National Minimum Standards for Older People? Peter Grose explains what you need to do The National Minimum Standards for Older People, published by the Secretary of State under section 23 of the Care Standards Act 2000, will apply from 1 April 2002. Among other things, they require care homes to have: – For prospective residents, a “prospectus” describing the home, its facilities and services; and – For residents, a “service usersÂ¹ guide” and a written contract The overriding objectives behind this requirement are for prospective residents to have the information they need with which to make an informed choice about the care home they choose to live in, and for residents to know the extent of the care and services they are entitled to receive. To this end, the information must be accurate and kept up to date. This article is concerned with the service usersÂ¹ guide and the written contract. The service usersÂ¹ guide The guide sh