Helpline highlights maltreatment of people in care home settings


Posted on January 1st, by editor in Caring Times. No Comments

Action on Elder Abuse (AEA) says a disproportionate number of calls to its national helpline are about older people being mistreated, exploited and neglected in nursing homes and hospitals. The charity has released a report, “Listening is not enough”, which analyses 1421 calls received by the helpline between 1997 and 1999. The report finds that: #Most calls were about abuse in people’s own homes, with 25% of calls being about older people in care settings. AEA says that, because only 5% of older people live in a care setting, the helpline actually received five times more calls about people in residential and nursing homes than about people living at home. #Among calls reporting abuse by paid workers, the greast number were about care workers (half of the total). Nurses were the second highest category of paid staff reported as abusers (just under 15% of calls). The charity has called on the Government to set a dealine of 2005 to ensure that all workers working with elderly people are properly qualified, and





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