Helpline highlights pensioners’ concerns on care
Calls to the Help the Aged free telephone advice line SeniorLine jumped by nearly a third during 2000 – reflecting pensioners’ fears about money and care. SeniorLine answered 96,350 enquiries during the year, compared to 73,400 the year before. There was a substantial increase in calls about care, with 26,000 people asking how they could access services to help them maintain their independence. These included enquiries about practical assistance in the home like services provided by home helps, home nurses and meals-on-wheels, and equipment to maximise independence in the home.