Homecare service receives 8th outstanding rating
Caring Times, January 2017
Home Instead Senior Care has announced that its office in Coventry South has become the eighth office in its network to receive an Outstanding rating from CQC, following an inspection in June 2016.
The outstanding rating makes Home Instead the first homecare company in Coventry & South Warwickshire to receive the highest rating in the CQC’s new Ofsted-style system. It also makes the Home Instead Senior Care brand the only homecare provider to hold eight outstanding ratings.
With only 1% of adult social care services inspected (as at July 31st 2016) rated as outstanding, Home Instead’s offices form part of a very select group of providers.
Home Instead Coventry South was set up in 2014 by Warwickshire businessmen, Phil Wright-Howarth and Phil Maundrill.
Speaking about the rating, Phil Wright-Howarth said, “The Outstanding rating we have received from the CQC confirms that we are getting it right. Care is delivered by caring and compassionate CAREGivers who love their work and who feel respected for what they do. The support we provide is highly valued by our clients and their families.
“We are truly putting the care back into caring and I am delighted that this has been recognised by CQC.”
CQC inspectors said that relatives were universally happy with the service that people received. They saw correspondence received by the team in Coventry, including an email from a family member praising the care staff and service. Comments included:
“In choosing your company to care for the most precious person in our lives at such a vulnerable and traumatic time was not a light decision. It was vital your ethos, approach and drive for quality personalised care was not just stated in your website but that your teams enacted those values and approach every moment of giving care – that has never wavered and for that we are truly grateful.”
The company’s care givers were also praised in the report by CQC inspectors who stated that ‘People were supported with kindness, dignity and respect. Staff were patient and attentive to people’s individual needs and had a good knowledge and understanding of people’s likes, dislikes and preferences. People were supported to be as independent as possible by staff who showed respect for people’s privacy and dignity.’
Martin Jones, managing director of Home Instead Senior Care, said: “I was absolutely delighted to hear of this latest Outstanding rating for the Home Instead brand.
“Phil Wright-Howarth and Phil Maundrill are to be congratulated for achieving this accolade. “It is our mission to become the UK’s most admired care company by changing the face of ageing. We are extremely proud that eight of our offices now hold the highest rating possible from the CQC.”