How to succeed in the care business without really caring

Posted on October 1st, by editor in Caring Times. No Comments

Are higher rated homes performing better or are the owners learning how to play the system, asks BOB FERGUSON

Back in the days when star ratings were nought but a twinkle in their eye, the CSCI high command fretted that their embryonic quality system might sidetrack providers. Instead of channelling all their energies into the delivery of high quality services, they might exhaust them in a chase for ratings. ‘What if?’ asked uneasy regulators. ‘As if,’ scoffed indignant providers.

And yet, barely a year into the scheme, this anxiety apparently forgotten, the old watchdog rose from its deathbed to hail glad confident morning, citing higher ratings as a reflection of

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