Interim management and e-learning benefits
Interim managers are playing an increasing role in the care sector. Here, MALCOLM BLAND of Interim Performers, describes how he helped Care UK,one of the UK?s major care providers, to improve its staff training.
This was a classic case of a very successful company discovering how difficult it can be to keep pace with staff training. Care UK had a 70% growth in business within a period of two years, and a 60% increase in care workers. Regional classroom training was no longer cost-effective or meeting the deadlines demanded by the business, and keeping staff up to speed was becoming a major challenge.
Care UK runs 130 community based care homes and partners with the NHS and social service organisations to provide comprehensive homecare packages to a wide range of users including elderly people, children, adolescents and families. The organisation employs more than 11,500 care workers who provide up to 105,000 hours of homecare a week to 10,000 people.
The solution was for Care UK to implement an e-learning training strategy in partnership with Third Force plc. My role was to rigorously monitor the project throughout for successful return on investment.
The strategic goal was to improve care for the increas