Is the Office of Fair Trading of any help to care providers or consumers?


Posted on April 1st, by editor in Caring Times. No Comments

|PETER GROSE considers the OFT¹s decision not to examine the influence local authorities have on the long term care market| In my article in the March edition of Caring Times dealing with the Office of Fair Trading¹s (OFT) decision in the BetterCare case, I mentioned that the OFT had received a super-complaint on care homes made by the Consumers¹ Association (CA) on December 5, 2003. The right to submit a super-complaint was created by Section 11 of the Enterprise Act 2002. A super-complaint can only be submitted by a designated consumer body and is defined in the Act as a complaint that “any feature or a combination of features of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers”. The CA¹s application for designated consumer body status was being considered by the Secretary of State when the super-complaint was submitted and has yet to be determined, but the OFT nonetheless decided to proceed with it. Under Section 11 the OFT has to publish a r





Comments are closed.


Latest blog posts

End of life care – care homes can do it well

By guest blogger Professor Keri Thomas,

Clinical director, National GSF Centre for End of Life Care

News that care homes could, based on current trends, overtake...

The DTOCs dashboard dilemma

By guest blogger JEF SMITH

The Department of Health refers to delayed transfers of care – the issue of people not being able to move...

From where I stand . . .

By Caring Times editor GEOFF HODGSON

A group of residents’ families have criticised the Care Quality Commission’s refusal to review the ‘good’ rating it awarded to...