Is the Office of Fair Trading of any help to care providers or consumers?
|PETER GROSE considers the OFTÂ¹s decision not to examine the influence local authorities have on the long term care market| In my article in the March edition of Caring Times dealing with the Office of Fair TradingÂ¹s (OFT) decision in the BetterCare case, I mentioned that the OFT had received a super-complaint on care homes made by the ConsumersÂ¹ Association (CA) on December 5, 2003. The right to submit a super-complaint was created by Section 11 of the Enterprise Act 2002. A super-complaint can only be submitted by a designated consumer body and is defined in the Act as a complaint that “any feature or a combination of features of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers”. The CAÂ¹s application for designated consumer body status was being considered by the Secretary of State when the super-complaint was submitted and has yet to be determined, but the OFT nonetheless decided to proceed with it. Under Section 11 the OFT has to publish a r