ISO9000 Â is it relevant to care home owners?
One of the requirements of the National Minimum Standards, to be implemented from 1 April next year, will be that every care home must have in place a recognised quality system. Quality Assurance Systems (QAS) says the pre-eminent international quality standard is ISO 9000, the origins of which were with the armed services after World War Two. It was then primarily a means of ensuring that military equipment met certain selected standards. QAS says the latest revisions aim to help organisations align modern quality management with their everyday processes and activities, resulting in greater efficiency, performance and quality of service and products. The company says that for care home operators, ISO 9000:2000 can help to: – Involve and motivate all staff to raise performance, and propose further improvements; – Define key roles, responsibilities and authorities; – Highlight service deficiencies; – Examine oneÂ¹s business and improve systems, methods and procedures, often leading to significant cost savings;