Learning from others and past experience

Posted on September 1st, by editor in Caring Times. No Comments

By Geoff Morris, marketing manager at TCO We are all facing the same dilemma ­ quite simply, there is not enough money in the pot to provide the quantity and quality of service that is required to meet an ever-increasing complexity and volume of care requirements. There is nothing new here, just a growing realisation that we will increasingly fail to provide for elderly and vulnerable people if we do not take some tough decisions. Indeed, such problems are not unique to homecare. In many areas of modern life, particularly in the provision of public services, resources are spread very thin, and there is always the temptation to buy the cheapest on the basis that at least the hours are being covered. Nobody really benefits. The authority has to manage the risk and demonstrate value for money, the provider has to deliver a service and meet the costs (or make a profit) and of course, the service user is on the receiving end of all of this. The result is visible to everyone ­ an ever-increasing recruitment pro

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