Let the whistle blow
By JOHN A. ANGUS MSc
I write this article as a follow-up to the hugely informative article ‘Looking after Your Reputation’ by Paul Brennan _(CT, October 2009)_ in which he wrote: ‘reputation and strategy is set at the top of an organisation, reputation can take years to build yet be destroyed by one or two people in moments’.
Using an outsourced whistleblowing provider as part of a successful operations risk management policy in care homes is a largely untapped method of ‘looking after your reputation’.
Malpractice in the workplace impacts on not only reputation but profitability, staff morale, recruitment, retention and organisation credibility. In the past, many organisations’ approach to information from employees was similar to that of consumers, i.e. that they were troublesome, untrustworthy complainants.
This is a mistake because not only is the intelligence from employees real-time and readily accessible, it enables an organisation to rectify a potential problem before it causes