Minister lobbied to set up complaints body
Lib-Dem MP Paul Burstow and representatives from the Relatives and Residents Association (RRA) have met with social care minister Ivan Lewis to discuss urgent concerns they have about the regulations of care homes for older people and the failure of current complaints procedures.
Social care regulation is currently undergoing a major overhaul with a new Bill now going through Parliament but Mr Burstow said it was unclear whether the new care regulator would have a clear and workable system of dealing with complaints.
“The current system is widely agreed to be unsatisfactory and can leave self-funders totally unprotected,” said Mr Burstow. “The minister said the status quo could not remain, but was unable to give specific details.
“The minister did undertake to look at the legislation currently going through Parliament to set up the new care regulator. It would be a missed opportunity if the law did not ensure that everyone in a care home has a means of raising complaints wi