Minister will consider the establishment of an independent complaints body

Posted on May 1st, by editor in Caring Times. No Comments

In the wake of A BBC Radio 4 File On Four programme, in which the Commission for Social Care Inspection (CSCI) was criticised for failing to investigate a relative’s complaint about the care his 96-year-old grandmother was receiving, care services minister Ivan Lewis has said he will look at establishing an independent complaints agency to take on the role of investigating specific complaints.

“Regulation and inspection is not the same as dealing with complaints,” Mr Lewis told the BBC, echoing the CSCI’s business director for inspec

Comments are closed.

Latest blog posts

New liberty rules – a breath of fresh air?

By Caring Times editor GEOFF HODGSON

Good news that the Government intends to replace the Deprivation of Liberty Safeguards (DoLS) with a system to be called...

Now where did I put those spectacles?

By Caring Times editor GEOFF HODGSON

Last week, guest blogger John Burton touched on the management of dentures in care homes and used an extended toothy...

Missing teeth

By guest blogger JOHN BURTON

I know it’s an obsessional bad habit, but I watch the CQC Public Board Meetings every month. I believe that...