Muddle management

Posted on February 1st, by editor in Caring Times. No Comments

|Caring Times welcomes back columnist John Burton, who offers some reflections on the dangers of bureaucracy| Big fleas have little fleas upon their backs to bite ¹em. Little fleas have lesser fleas, and so ad infinitum… The term “middle management” is used to describe managers between the top of organisations and the “first line”. Middle can boil down to muddle ­ it often leads to the blurring of boundaries, diffusion of responsibility, and an unwieldy, unresponsive hierarchy, and its very existence in large organisations creates expectations that cannot be met by small organisations. Much of the work in middle management is administrative and procedural, weaving a tangle of complex and often contradictory rules that can neither be understood nor implemented. The results for care and nursing homes can be disastrous. You can see managers getting so caught up in the sticky web of administration that they have no time, energy or concentration left for their real responsibilities. A big organisation can get

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