‘Mystery shoppers’ part of CSCI’s ‘radical overhaul’


Posted on December 1st, by editor in Caring Times. No Comments

The Commission for Social Care Inspection (CSCI) has announced what it describes as “a radical overhaul of social care regulation and inspection frameworks”. CSCI said that, in future, as part of an inspection, inspectors would always meet and seek the views of people who actually use social care services. There would be more unannounced inspections and people who visited care homes, such as hairdressers, chiropodists and cleaners, could be asked for their views of the quality of care being provided. “Mystery shoppers” would also be used to check out the quality of care being provided. The best care providers would get “lighter-touch” inspections, allowing inspectors to concentrate on improving those who provided the lowest quality services. Launching a new consultation document called Inspecting for Better Lives – Modernising the Regulation of Social Care, CSCI chair Denise Platt said the 1.6 million people using social care services in England, their relatives and friends will take heart from the overhauled





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