NCF welcomes new charter on openness
Caring Times, December 2012
The National Care Forum has welcomed the launch by the Care Quality Commission (CQC) and partner organisations of a charter to create an open culture for reporting concerns.
NCF executive director Des Kelly said encouraging people to speak out about concerns was fundamental to the delivery of quality care services.
“A commitment to openness to help increase public understanding and trust has been a key requirement of the NCF Quality First framework, since it was introduced in 2010,” said Mr Kelly.
“All NCF members are encouraged to endorse Quality First through an explicit public statement signed by both their Chair and Chief Executive. The principles underpinning a culture which promotes openness and transparency, fairness and learning is therefore fully supported by the NCF.
“The NCF looks forward to working with the CQC (and others) to demonstrate the value of a ‘just culture’ in which the behaviour of care providers, inspectors, commissioners and other key stakeholders is the evidence that these principles are making a real difference to quality of care.”