New body aims to make service users’ voices heard
A new umbrella organisation called National Voices says it will change the way that health and social care policy is made by ensuring that the voices of patients, carers and service users are heard at the heart of government.
A first conference attended by voluntary organisations from all over England. was held in early September in which senior people from the Department of Health were asked to account for their policies and commit to acting on feedback received from the 150 delegates.
National Voices co-chair Jeremy Hughes said for too long there had been a gap between the rhetoric of health and social care policy and people’s actual day-to-day experience of services. “We will do things differently,” said Mr Hughes.
“National Voices will fill the gap between national voluntary organisations, members and supporters and the people who make policy. In the past, service users have not always been able to make their voices heard, and policy-makers have found it difficult to fi