NHSDirect ­ a service for carers

Posted on September 1st, by editor in Caring Times. No Comments

NHS Direct (0845 4647) is a 24-hour nurse-led helpline which offers confidential healthcare advice and information on what to do if people are feeling ill. The service also gives advice on health concerns, local health services, self help and support organisations. NHS Direct nurses can also be an important resource for homecare workers who visit aclient and find that their condition has deteriorated. When calling the service, carers will be asked if they are calling for themselves or on behalf of someone else. They will then be asked to provide basic information about the client and the nature of the call. The carer will be asked to explain: ­ What the symptoms are, how they affected the person and when they began; ­ What the person has tried already; ­ Any drugs the person is already taking ­ Any existing medical conditions; ­ Anything else you think is relevant. NHSDirect ­ Tel: 0845 4647

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