OFT seeks views on funerals

Posted on September 1st, by editor in Caring Times. No Comments

Individuals and organisations in the care sector are being asked whether they think people get a fair deal when arranging funerals. The Office of Fair Trading (OFT)says care home owners, managers and carers can provide an insight into people’s experiences of arranging a funeral and make an important contribution to an OFT investigation. Views on the £1 billion-a-year funeral trade are also being sought from undertakes themselves and the public. About 640,000 funerals are conducted each year in the UK. Views are sought in the following areas: # Is information readily available about the choices and options available – such as choice of funeral director, the type of funeral on offer or the services offered. Does the available information allow people to make informed decisions? # Do carers feel that people receive a good deal in terms of cost and quality of service provided? Specific examples (with the names of individuals removed) are welcomed. # Do carers have experiences of complaints procedures? How easy i

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