Paperwork and professionalism
By Caring Times editor Geoff Hodgson
Last Wednesday I attended a training session for senior care workers whose care homes were working towards Gold Standards Framework (GSF) accreditation for end of life care. This particular module – the fourth in a series of five – focused on meeting a resident’s spiritual needs and supporting a resident’s family and friends.
What struck me was the professionalism of those attending – they weren’t managers but senior carers appointed by their homes to motivate and lead their colleagues towards accreditation. These people do the care sector proud; they responded to the course facilitators and were clearly engaged with the accreditation process. I sensed their commitment to their work and the human compassion they brought to it. These people will become the care home managers of tomorrow and it bodes well.
I was equally struck by the mountain of ongoing paperwork that is required in order to gain GSF accreditation, this on top of all the other paperwork which goes with their job. They all complained about the burden; in the breaks I heard “We are so busy writing things down we don’t have time to spend with the residents” more than once. In one session, two senior care workers on the course said they often went in on their days off to complete the necessary paperwork.
It has oft-times been said but I’ll say it again; this weight of bureaucracy is counterproductive and is compromising the quality of care. Regulatory bodies and their inspectors need to shift their focus away from checking that all the right forms have been filled-in and spend more time on the direct observation of service delivery.
- The CT Blog is written in a personal capacity – comments and opinions expressed are not necessarily endorsed or supported by Caring Times.