Perfect manners demand a first-class service


Posted on July 1st, by editor in Journal of Dementia Care. No Comments

A stickler for correctness and punctuality, George resents a casual approach but responds well when addressed as if by the deferential staff of a hotel. Daphne Wallace describes how this understanding of George’s personality has influenced his care.
Author/s: Daphne Wallace
Vol: 4, Issue: 4, pp18





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