Poor treatment of older people receiving homecare services breaches Human Rights Act, says inquiry
Many older people receiving homecare are receiving poor treatment which breaches their human rights, according to a report late last year by the Equality and Human Rights Commission.
The final report of the Commission’s inquiry, Close to home: older people and human rights in home care, says hundreds of thousands of older people lack protection under the Human Rights Act and calls for this legal loophole to be closed. It questions commissioning practices that focus on a rigid list of tasks, rather than what older people actually want, and that give more weight to cost than to an acceptable quality of care.
The inquiry found that ways for older people to complain about their homecare were either insufficient or not working effectively.
Reasons for their reluctance to make a complaint about their treatment included not wanting to get their care workers into trouble, fearing repercussions such as a worse standard of