Providers still worried by waste disposal contract terms

Posted on December 1st, by editor in Caring Times. No Comments

In the final eight weeks of last year, Caring Times was contacted by 10 care home operators who said they were having problems in their dealings with clinical waste removal company PHS Allclear. Caring Times had reported earlier in 2003 (see the June and July/August issues) that more than 30 providers had contacted us, saying the company had unreasonably increased its charges, sometimes by as much as 200 per cent, and that they were having difficulty in cancelling their contracts with the company. Following these reports, Caring Times heard nothing more from care home operators concerning PHS Allclear until early November, when several operators telephoned to say they were being overcharged, and were having difficulties in terminating their contracts. One manager of a care home run by a not-for-profit company said she had written to the consumer programme “BBC Watchdog” asking them to look into her complaints about the company. In December, PHS Allclear natioal customer services manager Eddie Toase told Carin

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