‘Quality audit needs more than lip-service’ says Scott

Posted on December 1st, by editor in Caring Times. No Comments

Quality auditing must not just pay lip service to the quality agenda but should be an audit tool that could have a real impact on older people’s lives,’ said National Care Association chief executive Sheila Scott presenting an NCA paper ‘Putting service users first’ at the 8th International Conference of the International Association of Homes and Services for the Ageing (IAHSA) held in London in July.

‘Putting service users first’ is based on the NCA manual, developed for members, that provides care providers with a framework to hear the views of service users about the services they receive, analyse those views and take them into account when planning future services.

Comments are closed.

Latest blog posts

New liberty rules – a breath of fresh air?

By Caring Times editor GEOFF HODGSON

Good news that the Government intends to replace the Deprivation of Liberty Safeguards (DoLS) with a system to be called...

Now where did I put those spectacles?

By Caring Times editor GEOFF HODGSON

Last week, guest blogger John Burton touched on the management of dentures in care homes and used an extended toothy...

Missing teeth

By guest blogger JOHN BURTON

I know it’s an obsessional bad habit, but I watch the CQC Public Board Meetings every month. I believe that...