‘Quality audit needs more than lip-service’ says Scott

Posted on December 1st, by editor in Caring Times. No Comments

Quality auditing must not just pay lip service to the quality agenda but should be an audit tool that could have a real impact on older people’s lives,’ said National Care Association chief executive Sheila Scott presenting an NCA paper ‘Putting service users first’ at the 8th International Conference of the International Association of Homes and Services for the Ageing (IAHSA) held in London in July.

‘Putting service users first’ is based on the NCA manual, developed for members, that provides care providers with a framework to hear the views of service users about the services they receive, analyse those views and take them into account when planning future services.

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