Quality – whose responsibility?

Posted on September 1st, by editor in Caring Times. No Comments

Will the star rating system proposed for care homes – and soon domiciliary care agencies as well – lead to higher quality? The Commission for Social Care Inspection (CSCI), which will award the scores, definitely thinks it will. “New quality mark will help millions choose better care”, its press release launching the consultation confidently claimed; better information equals wider choice equals higher standards. Some providers seem to be less sure. Sheila Scott of the National Care Association (NCA) warned that “an inaccurate or unfair star rating for a smaller care provider” – an outcome NCA obviously regards as distinctly possible – “could have a very damaging effect, in some cases forcing care homes to close”. For the English Community Care Association (ECCA), Martin Green commented sceptically that the system “requires a great deal of input before it will deliver a useful and appropriate measure of quality”. Only the National Care Forum (NCF), representing not-for-profit organisat

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