Regulator identifies failures in homecare
Caring Times, April 2013
A Care Quality Commission report on homecare services, published in Fenruary, headlined its findings by saying people want to be listened to, respected and able to exercise choice. The report – Not just a number – found most providers were delivering a good service, but a minority of people were affected by late or missed calls, lack of continuity of care workers, unsupported staff; poor care planning, and failures of providers to listen to people using services and their families and carers. The report captures the findings from a programme of themed inspections covering 250 homecare agencies providing at-home support and care to around 26,500 people.