Regulator identifies failures in homecare


Posted on April 1st, by geoff in Caring Times head, CT Extra. No Comments

Caring Times, April 2013

A Care Quality Commission report on homecare services, published in Fenruary, headlined its findings by saying people want to be listened to, respected and able to exercise choice. The report – Not just a number – found most providers were delivering a good service, but a minority of people were affected by late or missed calls, lack of continuity of care workers, unsupported staff; poor care planning, and failures of providers to listen to people using services and their families and carers. The report captures the findings from a programme of themed inspections covering 250 homecare agencies providing at-home support and care to around 26,500 people.

 





Comments are closed.


Latest blog posts

It’s a hard, hard world

By Caring Times editor GEOFF HODGSON

A recent survey has found that 63% of the general public believe the NHS provides social care and 42% think...

Sign-up and pay, or perhaps pay more

By Caring Times editor GEOFF HODGSON

There are powerful arguments why carers working at night in small specialist care facilities should be paid their full hourly...

The parallel universes of social care

By guest blogger JOHN BURTON

The Care Quality Commission’s adult social care ‘productivity’ dipped in August and for the umpteenth time the 90% target of...