Regulator says services show growing improvement in Wales
Social services and social care in Wales are showing growing improvement, with greater confidence leading to more personalised and responsive services, the chief inspector of care and social services in Wales Rob Pickford said when he launched the first annual report of the Care and Social Services Inspectorate Wales (CSSIW) in mid-January.
Mr Pickford welcomed an increase in more personalised services, quicker setting up and reviewing of plans to meet people’s needs, and improvements in services to carers. The report said social services had made significant steps forward and the progress made by the care home sector was also noteworthy. Changing needs and expectations mean that services will still need further development.
However, there were some organisations providing services which are not good enough and the report said this must be addressed by those responsible for the services as a matter of priority. The report also found there was too much variability in the quality and performance of ser