Relative values – through the eyes of the consumer

Posted on June 1st, by editor in Caring Times. No Comments

The English Community Care Association (ECCA) and P&G Professional have collaborated to launch Through the Eyes of the Consumer, a new study commissioned to provide a snapshot of the individual personal experience of long term residential care from the perspective of care home residents, relatives and staff. The study findings were based on a series of six focus groups set up to give the users of care services a platform to voice their concerns as well as to provide useful new information to care home operators, highlighting the factors that affect the selection of their services. There were a total of 40 participants in the study. Mat Baker, country director UK & Ireland of P&G Professional said his company worked closely with the care sector to provide added value solutions, and this latest report was part of P&G Professional’s ongoing commitment to the sector and its needs. “Having launched the Improving Lives – Improving Life report in 2004, we were keen to conduct complementary research which would

Comments are closed.

Latest blog posts

End of life care – care homes can do it well

By guest blogger Professor Keri Thomas,

Clinical director, National GSF Centre for End of Life Care

News that care homes could, based on current trends, overtake...

The DTOCs dashboard dilemma

By guest blogger JEF SMITH

The Department of Health refers to delayed transfers of care – the issue of people not being able to move...

From where I stand . . .

By Caring Times editor GEOFF HODGSON

A group of residents’ families have criticised the Care Quality Commission’s refusal to review the ‘good’ rating it awarded to...