Report on communication is available to other providers
A recent study into effective communication in care homes is available to people with an interest in the care sector. The report, Understanding Communication in Care Homes, was prepared by long term sector research and analysis company Laing & Buisson who carried out a study into communication issues at 10 homes operated by the Edinburgh-based Highfield Group. A key finding of the study was that nearly 50% of staff say they speak louder when talking to residents than normal, another was that most residents preferred to be addressed by their first name, saying that being called Mr or Mrs made them feel older. The Highfield group commissioned the research with the aim of sharing its findings with others in the sector and the full report can be obtained from Highfield, on 0131 555 6611.