Residents’ group says small things make all the difference in providing good care
A new resource to help care staff improve their practices and so improve the quality of care of older people in care homes has been produced by the Relatives and Residents Association (R&RA).
Funded by Comic Relief and in conjunction with Action on Elder Abuse, the R&RA has produced a series of “briefings” the central message of which is that there are so many small things that can make a big difference to the daily lives of older people living in care homes.
“Busy staff may cut corners,” said chief executive Gillian Dalley.
“In care homes cutting corners can lead to a real reduction in the quality of life enjoyed by residents.
“Stories told to us by callers to the R&RA advice line helped us identify the areas of most concern. Thoughtlessness or carelessness on the part of staff can be tackled by discussing issues in a frank and direct way to help staff challenge their own practices and improve them.”
Action on Elder Abuse chief executive