Scottish regulator reports on year one

Posted on December 1st, by editor in Caring Times. No Comments

The Scottish Care Commission received more than 500 complaints against care homes in its first year of operation. The Care Commission which has a remit to regulate and inspect Scottish care services, received complaints about a range of issues including residents being given insufficient food to eat. However, the commission¹s chief executive Jacquie Roberts said care homes had worked well with the commission. “Of all the complaints we have received for all services, we have only had to take enforcement action in 50 cases, which is a tiny proportion,” Ms Roberts said. “Of those 50, we have only had to make an emergency cancellation of the service once. Not all the complaints were serious, but I was concerned about some of the really serious complaints that indicated a lack of care for vulnerable people.”

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