Self-funders now have recourse to Ombudsman
By PETER GROSE Lester Aldridge Solicitors LLP Tel: 01202 786161
There has been an important development for people who arrange and fund their own Adult Social Care. The Health and Social Care Act 2009 has given new powers to the Local Government Ombudsman (LGO) effective from 1 October 2010 which enable him to investigate complaints received from those funding their own care. The new complaint handling role of the LGO will apply to both residential and domiciliary adult care services.
Prior to 1 October 2010 if complainants were not satisfied they were only able to bring a complaint to the attention of the LGO if the care was funded by a local authority and the health and social care regulator for England, the Care Quality Commission (CQC), will not usually consider consumer complaints received from care home residents and their families.
Before 1 October there was a clear gap in the complaints process available to a self-funder. Previously, following the conclusion of the care provider’s own complaints