So community care at home works, does it?

Posted on February 1st, by editor in Caring Times. No Comments

A member of senior management with a major care home provider has emailed Caring Times:
Just spoke with my mum. The last call she received was at 10am yesterday morning and so has had no visit last night or this morning. She has had no phone call from either the agency office, the agency worker or Social Services. The local authority community support worker (who should have visited yesterday) also cancelled, citing transport problems and therefore could not attend to any of the elderly clients in the area.
I have just tried to phone the agency office and no one is there taking calls and there is no back-up phone to either an on-call worker or where you can leave a message. I also tried to get hold of Social Services and have been told to leave a message and they will get back to me.
So care in the community under personalisation is really working, eh? I don’t think so.
Mum assures m

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